The sheathing of the Phoenix rope is made of the latest generation of aramid fiber which is more resistant to heat, wear and UV over time.
In order to recognise the different diameters: the 8mm has white stitching whereas the 10mm has grey stitching.
Free UK delivery on orders over £75
We operate FREE UK delivery on all orders over £75 exclusive of VAT
We offer DPD and UPS delivery services. Price and availability of each are dependent upon weights & location. All costs and delivery options are calculated at the checkout, please proceed through to basket for accurate quotation. To get a price for internationl shipping please add your items to the basket and a shipping cost will be calculated for you.
Next day, Next day 12:00, Next day 10:30am.
Saturday, Saturday 12:00, Saturday 10:30
Sunday, Sunday 12:00
Next day (usually used for oversized parcels.)
If you have any problems with receiving your order please use your tracking number which is emailed to you to seek further details. If this reveals a problem please use the supplied numbers below to contact the relevant customer services for your delivery.
DPD 0121 275 0500
UPS 0345 787 7877
Returning or exchanging items
Returns Form Download
If in the unlikely event that you are not completely satisfied with your purchase we are happy for you to return for refund or exchange items you are not satisfied with. This is subject to the return and receipt of your goods being in its original condition and packaging within 14 days of order date.
Please print off and complete the returns form filling in the relevant fields explaining what you want to exchange or return and why?
Please send this form back with the goods to return or exchange. We recommend you use a postal service that offers a tracked service as it’s your responsibility to get the parcel back to us.
Returning damaged or incorrect items
If in the unfortunate case you have received an item that you have not ordered or that has arrived to you in a less than satisfactory condition. Please print off and complete the returns form above. If you can return the goods to us we will exchange and refund your postage. In the instance that this is a heavy or awkward parcel to return it may prove beneficial for us to collect the item instead.
For any further assistance please contact email firstname.lastname@example.org or telephone 01670 789701 to communicate with us further regarding any issues and quote your WEB number.
We are keen to maintain a high level of customer service and are on hand to assist you in any way we can
Please note: On Saturday’s due to courier operating hours and lower staffing in store, assistance may be limited until the following Monday but we will endeavor to help you in any way we can.
Newcastle upon Tyne
• Refunds and Exchanges for all items, including faulty goods, can only be given within 14 days of receipt.
• We will issue a FULL REFUND (Excluding delivery charge) on receipt, we will exchange the item for a different size / colour if preferred.
• The items being returned are your responsibility until we receive them back.
• As a recommendation and for your own protection, we recommend that you send the parcel using a delivery service that carries insurance or tracking.
• If goods are returned to Gusthart’s due to being unable to be deliver, incorrect address or order refusal but you wish for us to despatch the goods again, a further delivery charge will be incurred. In the event of additional charges a member of the Gusthart’s team will contact you to arrange payment.
• The cost of returning is your responsibility and is therefore non-refundable, unless deemed necessary.
We are committed to ensuring your personal information is secure.
We accept all major credit and debit cards through a secured and fully PCI-compliant hosted payment page.
Online payments can also be made through PayPal or through finance using DekoPay.
Paypal is widely used with an excellent online reputation and offers buyer protection on all transactions.
DekoPay is available to all users spending over £278 and allows users the option to spread the cost of their purchase spreading payments across either a 12, 18, 24 or 36 month period.
For more information relating to Deko click here