How Gustharts protects your information.

Gustharts Ltd is committed to protecting and respecting your privacy.

This policy explains how we collect, use, store and protect personal information when you visit our website, place an order, create an account, contact us or interact with our services.

By using our website, you acknowledge that your personal information may be processed in accordance with this Privacy Policy.

We may collect information you provide when placing an order, creating an account, subscribing to emails, contacting us, completing forms or using our website.

This may include your name, billing address, delivery address, email address, phone number, order details, payment-related information and communication history.

We may also collect technical information such as IP address, browser type, device information, pages viewed and how you interact with our website.

We use personal information to process orders, take payment, arrange delivery, provide customer support and manage your account.

We may also use information to respond to enquiries, handle returns, improve our website, prevent fraud, comply with legal obligations and provide relevant marketing where permitted.

We only use your personal information where we have a lawful reason to do so.

If you choose to subscribe to marketing, we may send you product updates, offers, new arrivals, buying guides and relevant Gustharts news.

You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us.

We do not require you to accept marketing to place an order.

Our website may use cookies and similar technologies to support essential website functions, improve performance, remember preferences and help us understand how visitors use the site.

Some cookies may be required for the website to work properly, including basket, checkout and account functionality.

Further details can be found in our Cookie Policy.

We may share personal information with trusted service providers where needed to operate our business and fulfil your order.

This may include payment providers, delivery couriers, website platforms, email service providers, fraud prevention services, analytics providers and professional advisers.

We only share information where necessary and expect service providers to handle personal data securely and appropriately.

Payments are processed through secure payment providers. Gustharts does not store full card details on its own systems.

Payment providers may process payment information to authorise transactions, prevent fraud and complete your purchase.

Please refer to the relevant payment provider terms and privacy information for further details.

To deliver your order, we may share relevant information with courier and delivery partners.

This may include your name, delivery address, email address, telephone number, order reference and parcel details.

Courier partners may use this information to provide tracking updates, delivery notifications and delivery support.

If you place an international order, your information may be shared with couriers, customs partners or related service providers to complete delivery.

This may include information required for customs documentation, export processing and import clearance.

International processing may be subject to the laws and requirements of the destination country.

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

Security measures may include secure systems, access controls, password protection and trusted technology providers.

No online transmission or storage system can be guaranteed as completely secure, but we work to protect customer data appropriately.

We keep personal information only for as long as necessary for the purposes it was collected.

This may include keeping order records for customer service, accounting, tax, legal, warranty, fraud prevention and business record purposes.

When information is no longer required, we will delete it or anonymise it where appropriate.

Depending on the circumstances, you may have rights to access, correct, delete, restrict, object to processing or request transfer of your personal data.

You may also have the right to withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details on this page.

Our website may contain links to third-party websites, apps or services.

If you follow a third-party link, please note that those websites have their own privacy policies and terms.

We are not responsible for the privacy practices or content of third-party websites.

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements or how we process personal information.

Any updates will be published on this page.

Please check this page periodically to stay informed about how we protect your information.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact Gustharts.

Email: sales@gustharts.com

Address: Gustharts Ltd, Unit 31, Milkhope Centre, Blagdon, Seaton Burn, Newcastle upon Tyne, Tyne and Wear, NE13 6DA