Simple returns, handled properly.
Need to send something back? Use our returns guide below to create a prepaid Royal Mail returns label, download a replacement form, and check the parcel size limits before posting your item back to us.
Standard UK returns policy
Royal Mail label deducted from refund
Extra charge if parcel exceeds size limits
International return window
UK returns with Royal Mail
For eligible UK parcels being returned for a refund, you can create a prepaid Royal Mail label. There is no upfront charge — the £6.00 return cost is deducted from your refund.
Check your parcel size before posting
Please check your parcel measurements before creating your return label. Oversized parcels may be charged an extra £11.00 on top of the standard £6.00 return label cost.
Max L 61cm × W 46cm × D 46cm
Suitable for items such as gifts, shoes, heavy items or bulky parcels.
Max parcel weight: 20kgMax 2kg | Max length 90cm
The length plus twice the diameter must be less than 104cm, with the greatest dimension less than 90cm.
Oversize returns may incur the extra £11.00 charge.Complete your returns form
Please include your completed returns form inside the parcel so our team can identify your order and process your refund as quickly as possible.
Lost your returns form?
No problem — download a replacement form below, print it, complete the details and include it inside your parcel.
Download replacement returns formPackage your return securely
Repack the item carefully in its original packaging where possible. Make sure all labels are attached clearly and keep your proof of postage until your refund has been processed.
- Include your completed returns form.
- Package items securely to avoid damage in transit.
- Keep your proof of postage and tracking details.
- Check the value and size of your parcel before choosing your return service.
Returning from outside the UK
Simply return your item(s) within 35 days of receiving your order using your local postal service. You will need to pay the return postage. Please complete the returns form, place it inside your parcel, and send the item(s) back in the original packaging where possible.
Please mark your parcel clearly as “RETURNED GOODS”. If this is not shown on the parcel, it may be held at customs and could be returned to you.
Gustharts LTD
Unit 31, Milkhope Centre
Blagdon, Seaton Burn
Newcastle upon Tyne
Tyne and Wear, NE13 6DA
United Kingdom
Returns FAQs
Do you offer exchanges?
No, we do not offer an exchange service. If you need a different size or item, please place a new order and return the original item for a refund.
How much does a Royal Mail return cost?
The Royal Mail prepaid return label costs £6.00. There is no upfront charge; the amount is deducted from your refund.
What happens if my parcel is oversized?
If your parcel exceeds the Royal Mail size limits, an extra £11.00 charge will be applied on top of the £6.00 return label charge, making the total return charge £17.00.
What size parcel can I send?
Parcels can be up to 61cm long, 46cm wide and 46cm deep, with a maximum weight of 20kg. Tubes and rolls can be up to 2kg, with a maximum length of 90cm.
How long do I have to return an item?
Our standard UK returns policy is 30 days. International returns should be sent within 35 days of receiving your order.
How do international returns work?
International customers should return item(s) within 35 days using a local postal service. Please pay the postage, complete the returns form and mark the parcel clearly as “RETURNED GOODS”.
What should international customers write on the parcel?
Please mark the parcel clearly as “RETURNED GOODS” to help avoid customs delays or the parcel being returned to you.